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Everyone in Staffer has two roles: one in the workspace, which covers hiring work, and one in the organization, which covers billing, compliance and company-wide settings. What you can do is the combination of both. The two are independent. An organization admin who is only a viewer in a workspace can manage billing but can’t create a job. A recruiter who is a member of a client’s workspace can do all the hiring work there without any role in the client’s organization.

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Workspace roles

Reviewer and viewer currently have exactly the same access. Anyone assigned a process step can complete that step whatever their role.

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Who can see a job

A job, with its candidates, messages and numbers, is visible only to the people working on it. Workspace admins and owners see every job. Members, reviewers and viewers see the jobs they created and the jobs they’re on the team for. A job’s team is the Members row in the Details section of its Brief tab. Members, admins and owners can add or remove people there. Assigning someone a process step on the job adds them to the team too, so they can always see the work they were given. Unassigning them doesn’t take them off.
The Team row on the same tab is different. It picks one of your workspace’s teams for the agent’s knowledge, and gives nobody access.
A job you can’t see doesn’t exist for you. It’s left out of Roles, Messages, My applications, analytics, notifications and search, and the agent and connected assistants can’t reach it either. Projects and segments stay visible to everyone, but their counts only include the jobs you can see. In the talent pool you still see the person, without their applications to jobs you can’t see. Being an organization admin doesn’t change this. You see every job in a workspace only if you’re an admin or owner of that workspace.

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What each workspace role can do

Change someone’s workspace role in Settings → Workspace → Members. See Members and roles.

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Organization roles

Organization pages (Settings → Organization, including Billing, Usage & credits, Plans and Compliance) are only available to organization owners and admins, whatever their workspace role. Organization members are often people who joined automatically because their email domain matches the company’s. That’s why the member role grants nothing at the organization level. Change someone’s organization role in Settings → Organization → Members. See Organization settings.

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Common questions

Billing belongs to the organization, not the workspace. If you created your workspace inside an organization that already existed, you’re a member of that organization, not an admin. Ask an organization admin to promote you, or to handle billing.
Yes, for everyone except workspace admins and owners. Members, reviewers and viewers only see a job if they created it, are in its Members row, or were assigned a step on it. To keep hiring separate from admins too, use separate workspaces.
You’re no longer on its team, or you never were. Since 24 October 2026, members, reviewers and viewers only see the jobs they created or are on the team for. Ask whoever runs the job, or a workspace admin, to add you to its Members row.
Yes. Send them a share link. They can read the candidates you picked and leave notes, without signing in.
No. The five workspace roles and three organization roles are fixed.
Not from the app. You can’t change your own role, and you can’t invite someone as an owner. If a workspace needs a new owner, ask us through Support in the sidebar.