Payment and invoices

Settings → Organization → Billing holds your organization’s plan, payment method, billing details, and invoices. Only organization owners and admins can open it.

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Current plan

Shows your plan’s name, price, and highlights, plus a badge: Current plan, or Ending with a date if you’ve cancelled and coverage is running out its period. Click Manage plan to upgrade, downgrade, or contact sales for Enterprise. See Plans.

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Payment method

Until you add one, this reads “No card on file.” Click Add payment method and Staffer takes you to Stripe’s hosted checkout to save a card. You need a card on file before you can add credits. See Credits, top-ups and spend caps. Once a card is saved, this section shows its brand, last 4 digits, and expiry, with Replace card and Remove card actions. Removing a card doesn’t touch your existing credits: it only detaches the payment method from Stripe.

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Bank transfer

On Enterprise, Staffer invoices your organization directly and collects by bank transfer instead of a card, with no card fees.

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Billing details

Legal company name, country, address, and a tax ID (Staffer supports EU VAT, UK VAT, US EIN, and over a dozen other country-specific tax ID types). Stripe Tax uses your country and tax ID to compute VAT automatically on every invoice. This section stays disabled until you’ve added a card, since these details attach to the same Stripe customer record as your card.

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Billing manager email

One address on file. It’s shown to your team when a workspace runs out of credits, as the place to ask for a top-up, and it separately receives billing notifications like low-balance alerts. Only organization owners and admins can change it.

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Invoices

Recent invoices, on the Billing page itself, shows your last 3. All invoices lists up to 50, each with its date, number, amount, status, a PDF, and either View (once paid) or Pay (while open) linking to Stripe’s hosted invoice page.

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Currency

Your credits, spend caps, and top-ups are always priced in USD. An individual Stripe invoice can show a different currency if that’s how it was billed, but the credit pool itself is USD only.

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Common questions