Do credits expire?
Do credits expire?
No. Paid and bonus credits both carry over indefinitely. A slow quarter doesn’t cost you anything you’ve already bought.
What happens if we run out of credits in the middle of a search?
What happens if we run out of credits in the middle of a search?
Nothing gets cut off mid-run. Credits are checked before an action starts, not while it’s running, so a search or generation already underway finishes even if it drains your organization’s credits to zero. The next action after that is refused until you top up.
Does the bonus apply to top-ups, or only to our monthly commitment?
Does the bonus apply to top-ups, or only to our monthly commitment?
Both, the same way. A one-off top-up and your monthly subscription invoice each get your plan’s bonus percentage. See Plans.
Can we pay by invoice?
Can we pay by invoice?
On Enterprise, yes, by bank transfer. Starter and Growth pay by card through Stripe.
Is there a per-seat fee?
Is there a per-seat fee?
No. Staffer doesn’t charge per member on any plan. Inviting more teammates to a workspace doesn’t add to your bill: only the AI work they run does.
Why was my chat refused?
Why was my chat refused?
Two different things produce two different messages. If your organization is out of credits entirely, the agent shows “It needs a top-up before the agent can keep chatting.” If this workspace has its own monthly spend cap and hit it, you’ll see a message about the workspace’s limit instead, even though the organization overall still has credits. See Credits, top-ups and spend caps.
Who gets billing emails?
Who gets billing emails?
Every organization owner and admin, plus your Billing manager email if one is set, plus anyone who has “Balance running low” checked on their own Notifications page.
Can we get a refund?
Can we get a refund?
Only for credit you actually paid for, never bonus credit, and only Staffer can issue one. There’s no self-serve refund button in the app.
Can we cap what one team spends?
Can we cap what one team spends?
Yes. Set a monthly cap on any workspace from Usage & credits. It’s available on every plan, including Starter, not only Growth and Enterprise.
Do candidates cost us anything when they use chat?
Do candidates cost us anything when they use chat?
No. Chat on the apply page, in the candidate portal, and on share links is paid by Staffer, not your organization. It keeps working even if your organization is out of credits. AI interviews are different: they use your credits, and they still run when your balance is at zero, so it can go below zero.