AI interviews

An AI interview step lets a candidate talk to an AI interviewer by chat, voice or video, whenever suits them. You get a transcript and an evaluation. For tips on writing the instructions, see AI interview playbook.

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Set up the step

Open the step from the job’s Process tab. Its Setup tab has: Max length doesn’t cut the candidate off mid-answer. A couple of minutes before the limit, the AI starts wrapping up. At the limit, it asks one last question and closes. The candidate then sees a short rating screen. The Rules tab has Applies to and a notice that the candidate is emailed when the step becomes their turn. An AI interview is always visible to the candidate.

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What the AI interviewer knows and says

The AI interviewer reads the candidate’s résumé before it starts, in chat, voice and video interviews. It can ask about their actual experience instead of asking them to repeat it. It always says it’s an AI. It doesn’t give itself a name or a human identity, even if your instructions describe a persona.

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Try as candidate

Click Try as candidate in the Preview as a candidate box to take the interview yourself with your current settings, including unsaved changes. The preview uses a sample résumé, so you can see how the interviewer uses one before candidates do. Nothing is kept when you close it.

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What the candidate sees before starting

Before they start, the candidate must check a box confirming they understand the session is recorded, assessed by AI and affects their match score. A Details popover explains more:

• Chat saves what they type. Voice also records audio. Video records audio and picture.
• An AI reads the transcript and writes an assessment for your team, with a suggested next step. The candidate doesn’t see it.
• The recording, transcript and assessment are deleted six months after the application closes.

For Voice and Video, they also check their microphone and camera, and can choose to hold a key to talk instead of leaving the mic on. If their connection drops, their answers are already saved. A Send again button appears for the message that failed. Reloading the page takes them back into the same interview. Once it’s complete, the candidate can’t retake it on their own. To let them try again, use Reset step in the Step actions menu. It deletes the previous attempt.

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What you get afterward

When the candidate finishes, their step on the Process tab shows:

• The transcript.
• An evaluation: a short summary, strengths, concerns and a suggested next step of Advance, Uncertain or Reject.
• A recording, for Voice and Video.
• The candidate’s rating of the experience, if they left one.

Staffer then rescores the candidate. The rescore reads what the candidate said. The AI’s evaluation doesn’t count toward the score. See How match scores work. If a candidate leaves without answering anything, the step still completes, with no transcript and no evaluation.

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Retention and cost

The recording, transcript and evaluation are deleted six months after the application closes, not six months after the interview. The record that the candidate confirmed the notice is kept. AI interviews use your organization’s credits, and so do voice previews and Try as candidate. See Credits, top-ups and spend caps.

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Common questions