Skip to main content
You write to a candidate from two places: their Messages tab, or the composer inside a recommended action on their Process tab, for example Send intro outreach. Both use the same composer and the same Send button. The agent can help you think through what to say in chat, but it can’t send, or even draft, a message on its own: someone has to put the words in the composer and click Send.

​
No subject field

There’s no subject field anywhere in the composer. Whatever you send first in a thread sets the subject for the whole conversation, and every later message reuses it. The empty state says it plainly: “Your first message sets the subject for the thread.”

​
The toolbar

The toolbar has Bold, Italic and Bullet list for formatting, and Insert link to link the selected text, or add a new one. Insert placeholder inserts a detail about this candidate or job, already filled in, so you see exactly what they’ll get: A detail Staffer doesn’t have for this candidate is left out of the menu. In templates and message steps, the same menu inserts a placeholder that’s filled in for each candidate when the message is sent. Insert template replaces the whole body with a saved message, either your workspace’s own or one of Staffer’s built-in ones. See Message templates. AI assist rewrites the draft that’s already in the editor. Write something first, or start from a template, then choose Personalize for a one-click pass, or Request change to type an instruction, for example “shorter, warmer, mention their AI post”. It costs credits, and the result still has to pass the same compliance check as anything else you send.

​
Who it goes to

Click Select channel to pick where the message goes. It lists every email Staffer has on file for the candidate, each tagged with where it came from, with a Primary badge on the main one. If there’s nothing on file yet, it reads “No saved emails yet.” Add one with + Add email. If the candidate can already be reached in their Staffer account, you’ll also see Send in-app. The message then goes to their application in Staffer instead of their inbox.

​
Your signature

Set it once, in Settings → Account → Signature. It replaces the closing line on every message you send, including templates. Leave it blank and Staffer signs off with “Best,” and your name instead. Right now only workspace admins and owners can save a signature. See Your account settings. Including the Application link placeholder does more than insert text. If the candidate doesn’t have an application yet, for example they’re still on the shortlist, adding this placeholder prepares their application in the background as soon as it’s in the message, not only once you send. That’s the same thing that happens when you promote them: Staffer saves a copy of their profile for this job and creates their private application link. Send reads “Preparing link…” and stays disabled until that finishes. If the link ends up missing from the visible message, or the candidate has no application to link to at all, Staffer shows a warning above the composer instead of sending a broken link.

​
Copy vs Send

Copy puts the message on your clipboard as plain text, links included, so you can paste it somewhere else, for example a LinkedIn message. It doesn’t touch Staffer’s record of the candidate at all: nothing is logged. If you reach them this way, log it yourself afterward with Mark as contacted, from Candidate actions. Send emails the candidate from Staffer and logs the message on their thread. If they’re still In review, sending moves them to In progress, even a plain message with no template. Every send, including an AI-assisted one, is checked against your organization’s compliance policy first. A refusal shows as a toast, “Could not send:” followed by the reason, not a dialog. See AI policies for what can trigger one. Sending, and AI assist, are limited to members, admins and owners. Viewers and reviewers can’t use either.

​
Common questions

No. The first message in a thread sets the subject for good. There’s no subject field to edit it later.
No. It only puts the message on your clipboard. Nothing is logged in Staffer until you either send from the composer or mark them as contacted yourself.
No. The agent can discuss what to say, but there’s no tool that lets it send or draft a message on a candidate’s thread. A person has to use the composer.
It didn’t pass your organization’s compliance check. The toast names the reason. See AI policies.
Members, admins and owners. Viewers and reviewers can’t send, use AI assist, or mark someone as contacted.

Replies and the inbox

Where a candidate’s reply lands, and how Staffer drafts one for you.

Message templates

Save a reusable message and set it as the default for a move.