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Settings → Workspace → Knowledge base holds what Staffer knows about your company: a list of facts, plus two summaries written from them. The agent reads the Internal summary. Candidates only ever see the Applicant summary and the facts you choose to share. Everyone in the workspace can read this page. Only admins and owners can change it. Staffer collects the first facts from your company’s website when you set up the workspace. After that, nothing runs on its own. New facts only arrive when you add them.

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Add information

The box at the top of the page is the main way to add knowledge. Only admins and owners see it.
1

Write a note

State facts in plain language, paste up to 5 links for Staffer to read, or both. To have Staffer read a whole site rather than one page, paste its address and say so, for example “go through our site”.
2

Discover facts

Click Discover facts, or press ⌘Enter (Ctrl+Enter on Windows). Staffer reads the note and any links and proposes facts. Nothing is saved yet.
3

Review them

The Review dialog lists each proposed fact with where it came from: a link, or From your note. Untick anything wrong, fix the wording, change the category, and turn on Share with applicants for facts candidates may see. A fact that replaces one you already have shows the old value under Replaces.
4

Save

Click Save (the button shows how many facts you kept). The facts are saved as approved, and both summaries are rewritten from them.
Reading links and writing summaries uses credits. Reading a whole site costs more than reading one page, because Staffer pays for each page it reads. Click Discard in the review and nothing is saved, though the credits for reading are already spent. Staffer skips a link that isn’t about your company and tells you which links it couldn’t read. If everything in your note is already in the knowledge base, it says so and proposes nothing.

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Summaries

Click a summary to read it in full. From there, admins and owners can:
  • Edit it by hand. It’s then marked Edited by you and stays as you wrote it, even when facts change.
  • Regenerate it from the current facts. On an edited summary, the button reads Discard edits and regenerate. Regenerating uses credits.
Summaries only rewrite themselves after you save facts from the box at the top. When you add, edit or delete a fact in the table, the summary tile shows Facts have changed until you regenerate it. With no shared facts, the Applicant summary stays empty, and the assistant on the application page tells candidates it has no company details beyond the listing.

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Facts

The fact table shows each fact’s Category (Company, Product, Tech stack, Hiring, Culture or Market), Source, Visibility, Status and when it was Updated. Search, filter and group it from the toolbar. Display controls sorting and which columns show. Source is Research, with a link to the page the fact came from, or Added by you. Visibility is Internal only (the default) or Shared with applicants. Admins and owners manage a fact from its … menu: A locked fact is never overwritten by research. If research later finds something different, you get a suggested update instead. Add fact adds one by hand: pick a Category, give it a Name, write the Fact, and choose whether to Share with applicants. It’s approved straight away and uses no credits.

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What the agent and candidates see

  • The agent reads the Internal summary and up to 20 of the most confident approved facts in every conversation: when it drafts a brief, searches, or answers your questions. Listing and message drafts use the same knowledge. On a job that belongs to a team, it also reads that team’s facts.
  • Candidates only get the Applicant summary and facts shared with applicants, through the assistant on their application page and the AI interviewer. Internal facts, pending facts and team facts never reach them.
  • Match scores don’t use company knowledge at all. See How match scores work.

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Common questions

No. Research runs once, when you set up the workspace. After that, facts only change when someone adds or edits them. To refresh from your website, paste its address in the box at the top and ask Staffer to go through it.
No. Editing or approving a fact locks it. Research that finds something different offers it as a suggested update instead.
It’s probably Pending review. Pending facts aren’t used until an admin approves them. The agent also only reads the 20 most confident approved facts directly, so a long list won’t all fit.
No. Candidates only see facts marked Shared with applicants and the Applicant summary written from them.

Teams

Team-specific facts that layer on top of this.

Create a job

Where the agent puts this knowledge to work.