When scores change

A candidate’s match score doesn’t move on its own schedule. It changes only when specific evidence comes in, or when someone rescores the candidate directly.

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What updates a score automatically

Five things trigger a rescore on their own, in the background:

• The candidate is added to the job, either by applying or by being added manually.
• They reply to a message from you.
• A process step is completed or skipped.
• An interview transcript arrives.
• Their résumé is re-read.
• They upload a new CV from the Resume tab on their application.

You won’t see a loading state for any of these. The next time you open the candidate, the score reflects whatever new evidence came in.

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Editing the brief doesn’t rescore anyone

Changing a hard field, or adding, editing or deleting a criterion, never rescores a single candidate, no matter how big the change. A candidate keeps the score they already have until one of the events above happens, or you rescore them yourself. If you rewrite the brief after you’ve already found and scored people, for example after deciding a criterion should be required instead of preferred, rescore the candidates you care about afterward. Otherwise their scores still reflect the old brief.

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Rescore one candidate by hand

Open the candidate, click the … menu at the top right (Candidate actions), then click Rescore. There’s no confirmation: it runs straight away. A message shows the new score out of 100, or says there was nothing new to score. Members, admins and owners can do this. Viewers and reviewers can’t.

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Rescore a whole search

To rescore everyone from a search round at once, open the Scouting tab, find the round, open its Search actions menu, then click Re-score.

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Why a rescore sometimes leaves a criterion unchanged

When one of the automatic triggers above fires, Staffer scores every criterion again, but a criterion only changes if the new evidence (a reply, a completed step, a transcript) is actually about that criterion. If it isn’t, the criterion keeps its score, its reason and its confidence exactly as they were, and its row on the Match tab says “Unchanged by the latest evidence — this criterion keeps its previous score.” This is deliberate. It stops one strong signal, like a good interview, from dragging every criterion’s score up at once. Clicking Rescore by hand works differently: it takes a fresh look at the whole brief, so nothing is held back. That’s why a manual rescore can move a criterion that an automatic one left untouched.

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When a rescore can’t run

A rescore sometimes can’t produce a new score. The candidate always keeps the score they had. Nothing is ever scored as zero because an attempt failed.

• If you clicked Rescore, the message tells you. “Nothing new to score for …” means there was nothing to go on.
• If an automatic rescore couldn’t run, the candidate’s Activity tab shows a Score not updated entry with the reason.

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Costs

Rescoring uses credits. There’s no cost shown before you click, and no confirmation dialog either way. If your workspace has run out of credits, Rescore fails with the same generic error as any other failed attempt, not a message telling you credits are the problem.

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Score changes on the Process tab

Each completed step under Previous steps on a candidate’s Process tab shows the score at that point, and how much it changed from the step before. Expand a step to see the change broken down criterion by criterion. A criterion that didn’t move shows a Held to prior verdict badge: the same idea as “Unchanged by the latest evidence” on the Match tab, shown here per step instead of per criterion.

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Common questions