Get contact details

Profiles in Staffer’s candidate database don’t include emails or phone numbers. People who apply give you their email. For everyone else, you look up an email or add contact details yourself.

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Request contact info

On a candidate’s profile panel, click Request contact info. Staffer looks for a work or personal email with an outside data provider. It searches by the LinkedIn URL on their profile, or by their first name, last name and company when there’s no URL. It looks up one candidate at a time. While it runs, the button reads Looking up…. The lookup keeps going if you reload the page, and teammates who open the same candidate see it running too. What it costs:

• You only pay for the emails it finds. If it finds a work and a personal email, you pay for both.
• If it finds nothing, you pay nothing.
• Your workspace needs credits left to start a lookup.

What you see when it’s done:

• Found: the email shows in the Email row, and you get a “Contact details found.” message. A May bounce badge means the address belongs to a domain that accepts any address, so the email might not arrive.
• Not found: the button is replaced by “No contact details found” and the time of the lookup.
• Failed: the button reads Try again. You can retry after 10 minutes, up to three times a day.

After a lookup that finds an email or finds nothing, you can’t run it again for that candidate for 30 days. Asking again sooner would return the same answer. If a profile has neither a LinkedIn URL nor a name and company, there’s nothing to search by. You’ll see “There is not enough on this profile to look up contact details.” and you’re not charged. Any emails it finds are saved to that candidate and shared across every job they’re on in your workspace, not only this one. It only ever looks up email. Phone numbers are never looked up.

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Add an email or phone yourself

On the profile panel, click + Add next to Email or Phone and type it in. Phone numbers are always added this way: there’s no automated lookup for phone.

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The recipient picker when you message someone

When you compose a message to a candidate, it starts with the preferred email on their Staffer profile. If they’ve claimed their profile, that’s the address they sign in with. The email printed on their CV is only used when nothing else is on file. The same default applies when you invite them to an interview. Select channel shows every email saved for them, grouped by type, with a Primary badge on the preferred one. If none are saved yet, it reads No saved emails yet., with a + Add email option to type one in on the spot.

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Contacted and consent indicators

The candidate’s header shows two status icons. You can’t click them.

• Not contacted / Contacted shows whether anyone has reached this candidate. A message sent from Staffer counts, and so does a reply from them. You can also choose Mark as contacted in the Candidate actions menu when you reached them another way, such as by phone. It sends nothing. Undo mark as contacted reverses it, as long as no message has been sent since.
• No consent / Consent · this job / Consent · workspace / Consent · future roles / Consent expired shows whether the candidate has agreed to you keeping their data, and for what. The candidate gives consent when they apply or in their portal. You can’t set it. A sourced candidate who hasn’t opened their application link yet shows No consent. That’s normal. Consent expired means their consent has lapsed. Ask them to renew it through their application link, or your retention rules may flag them.

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Who can reveal contact info

Requesting contact info and adding an email or phone by hand both need the member role or higher in the workspace. Viewers and reviewers can’t do either.

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Common questions