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Staffer suggests one next action for each candidate. It works it out from their stage, their messages, their process steps and how they compare with others in the same job.
  • It’s worked out again every time you look, so it always matches what has happened.
  • Nothing sends or changes until you act on it. Acting on it needs the member role or higher. Reviewers and viewers can only complete steps they’re named on.
  • You can’t dismiss or snooze it. It changes when you act on it or when something happens with the candidate.

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Where you see it

  • The Process tab’s Next step card, marked with a purple AI recommendation badge, often with a composer or editor already open underneath it.
  • The Next action column, filter and group-by option on candidate lists. See Candidate lists.
  • The Messages inbox. See Replies and the inbox.
  • Speed action, for working through several at once (below).
Every one of these shows the same next action, worked out from the candidate’s own process. If a step is next on the Process tab, that step is what the list, the inbox and Speed action show too.

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Every action

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In review

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In progress

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Offer, Hired, Rejected, Withdrawn, Not interested

Staffer only suggests a rejection message for someone who applied, replied or completed a step. A sourced candidate you never reached, who never replied, or who said no doesn’t get one, so nobody hears “we’ve decided not to move forward” about a job they never asked to be considered for.

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Any active stage

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Urgency

Every next action has a priority: low, medium, high or critical. It shows with the same bars and colors as on candidate lists. The most time-sensitive situations, such as an unanswered message after 3 or more days, or an unsent offer, show as critical.
The badge says AI recommendation, but fixed rules pick the action, based on the stage, what has happened and how the candidate compares with others in the job. AI only writes the draft reply for Reply to their message.

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Speed action: work through several at once

Click Speed action on a job’s Candidates tab or the Applications page. The table turns into a list of cards, one per candidate, all selected. Each card shows how the candidate entered your pipeline and where they are now. A card with a message shows the draft collapsed. Expand it to edit before sending. Skip hides a card until you leave the page. When you’re ready, click Apply N action(s) at the bottom. Only these can be applied in bulk: Reply to their message, Send intro outreach, process Send message steps, Acknowledge application, Send follow-up, Send offer, Send rejection note, Send welcome message, and plain stage changes. Other actions, such as completing a step, need you to open the candidate.
Apply N action(s) fires immediately, with no confirmation. A card you never expanded still sends its seeded message exactly as written. Check anything you haven’t opened before you click Apply.

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Common questions

No. Skip in Speed action hides a card until you leave the page. Otherwise, a next action only changes when you act on it or when something happens with the candidate.
Staffer works it out again from the candidate’s current stage, messages and steps every time you open it. A reply, a completed step or a few days without contact can all change it.
No. It only suggests. You send the message or change the stage. The one exception is a questionnaire step with Automatically reject turned on, which you set up yourself. See Assignees, holds and automatic rejection.
The pre-filled draft, with that candidate’s name and job filled in.

Change a candidate's stage

What each stage means and how moves are recorded.

Candidate lists

The Next action column, filter and urgency indicator.